Job Description
Join our award-winning support team in Columbus and become the digital face of our brand! We're seeking passionate Weekend Chat Support Specialists to deliver exceptional customer experiences through real-time chat interactions. This is your opportunity to work flexible weekend hours while making a direct impact on customer satisfaction in a dynamic, tech-forward environment.
As a key member of our remote support team, you'll handle high-volume chat inquiries, resolve technical issues with empathy and efficiency, and contribute to our mission of 100% customer resolution. We provide comprehensive training and a supportive culture where your growth is prioritized. Perfect for students, professionals seeking weekend flexibility, or those transitioning into customer service careers.
Responsibilities
- Deliver instant, professional support via live chat for product inquiries, troubleshooting, and order assistance
- Maintain detailed case documentation in CRM systems with 99.5% accuracy
- Collaborate with Tier 2 support teams to resolve complex technical escalations
- Proactively identify upsell opportunities through personalized chat interactions
- Adhere to SLA standards with average response time under 30 seconds
- Participate in bi-weekly performance reviews and skills development workshops
- Support weekend coverage (Saturday/Sunday) with rotating holiday availability
Qualifications
- High school diploma or equivalent; associate degree preferred in customer service field
- Minimum 1 year experience in live chat or digital customer support
- Typing proficiency of 60+ WPM with 98% accuracy
- Proficient in Zendesk, Intercom, or similar chat support platforms
- Exceptional written communication with neutral American English accent
- Ability to multitask across 3-4 concurrent chat windows
- Reliable high-speed internet and quiet home office setup
- Flexible availability for weekend shifts (6 AM - 10 PM ET)