Job Description
Join our dynamic team at ConnectFirst Solutions and launch your career in customer service with immediate start opportunities and daily pay! We're seeking motivated individuals to deliver exceptional support to our diverse client base. Enjoy flexible scheduling, comprehensive training, and a supportive work environment designed for your success. Take advantage of our industry-leading benefits package and grow your professional skills while making a real impact.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed daily performance metrics (handle time, resolution rate)
- Collaborate with team members to improve service quality
- Adhere to company compliance and security protocols
Qualifications
- High school diploma or equivalent (required)
- Minimum 6 months customer service experience (preferred)
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Flexible availability including evenings/weekends
- Typing speed of 35+ WPM
- Positive attitude under pressure