Job Description
Join our award-winning customer service team in Wichita and make an immediate impact! We're seeking passionate individuals to deliver exceptional support experiences for our growing client base. Enjoy a collaborative environment with comprehensive training, competitive benefits, and opportunities for career advancement. This is your chance to join a forward-thinking company where your voice matters.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions in CRM systems and escalate complex cases appropriately
- Collaborate with team members to improve service processes and knowledge base
- Meet/exceed performance metrics including call quality and resolution targets
- Participate in continuous training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a fast-paced environment
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask and adapt to changing priorities
- Strong problem-solving abilities with attention to detail
- Must pass background check and drug screening