Job Description
Join ConnectCare Solutions as a Customer Service Representative and start your career immediately! We're seeking dynamic professionals to deliver exceptional support to our clients in San Francisco. Enjoy weekly pay and a supportive environment where your skills make a real difference. If you're ready to hit the ground running and grow with us, apply today!
Responsibilities
- Handle inbound/outbound customer calls and emails with professionalism
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Collaborate with team members to escalate complex issues
- Meet performance metrics including response time and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment
- Basic proficiency with CRM software
- Flexibility to work weekends/holidays as needed
- Positive attitude with customer-first mindset