Job Description
Join our award-winning call center team in Indianapolis and launch your career immediately! We're seeking motivated Customer Service Representatives to deliver exceptional client experiences. Enjoy competitive pay, comprehensive training, and a dynamic work environment with opportunities for growth. Apply today and start your new job this week!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet or exceed performance metrics for call quality and efficiency
- Collaborate with team members to improve customer satisfaction
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to type 30+ WPM with high accuracy
- Proficiency with Windows operating systems
- Flexible availability including evenings and weekends
- Positive attitude and team-player mentality