Job Description
Join our award-winning call center in Atlanta for an immediate start opportunity! We're urgently hiring motivated Customer Service Representatives to deliver exceptional support to Fortune 500 clients. Enjoy competitive pay, comprehensive training, and a vibrant team environment. No experience required – we provide all necessary tools for success. Apply today and start your career in customer service!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed performance metrics (call handling time, CSAT scores)
- Document interactions accurately in Salesforce and Zendesk platforms
- Collaborate with team leads to improve service quality
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service/call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with Windows OS and CRM software
- Ability to multitask in fast-paced environments
- Flexibility to work evenings/weekends as needed
- Positive attitude and problem-solving mindset