Job Description
Join our award-winning customer experience team in beautiful Colorado Springs! We're seeking passionate individuals to deliver exceptional support as we expand our operations. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth matters. Immediate openings available!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to resolve complex cases
- Meet/exceed performance metrics for quality and speed
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficiency with CRM software (Salesforce/Zendesk)
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Ability to work flexible shifts (including weekends)
- Passion for customer advocacy