Job Description
Join our award-winning team as a Local Customer Service Representative in Nashville! We're seeking passionate individuals to deliver exceptional support to our community-focused clients. Enjoy weekly pay, immediate start, and a dynamic environment where your voice makes a difference. No nights or weekends required!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues with empathy
- Document interactions accurately in CRM systems
- Collaborate with team members to escalate complex cases
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to work independently in fast-paced environment
- Must pass background check and drug screening
- Nashville residency strongly preferred