Job Description
Join Our Award-Winning Remote Team in Oakland! CustomerConnect Solutions is seeking passionate Customer Service Representatives to deliver exceptional experiences from home. Enjoy paid training, competitive benefits, and a flexible schedule while supporting industry-leading clients. No prior experience required – we provide comprehensive training to set you up for success!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT and resolution rates
- Identify opportunities to improve customer experience workflows
- Participate in continuous training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience (remote experience a plus)
- Proficiency with CRM software (Salesforce experience beneficial)
- Excellent written/verbal communication skills in English
- Ability to work independently in a remote environment
- Strong problem-solving and multitasking abilities
- Reliable high-speed internet and quiet workspace