Job Description
Join our award-winning customer service team at Global Connect Solutions! We're seeking dynamic Weekend Call Center Representatives to deliver exceptional client experiences from our San Jose hub. This is your opportunity to launch a rewarding career in one of California's most vibrant tech hubs while enjoying competitive pay and a supportive work environment.
What We Offer:
- Industry-leading compensation with weekend differential pay
- Comprehensive paid training and career advancement paths
- Health benefits (for 20+ hours/week)
- Free parking and modern facilities
- Team-building events and recognition programs
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve inquiries regarding products/services using CRM tools
- Maintain detailed call logs and documentation in Salesforce
- Meet/exceed KPIs (CSAT, AHT, FCR)
- Collaborate with cross-functional teams on complex issues
- Participate in weekend shift rotations (Sat/Sun)
- Adhere to PCI compliance and data security protocols
Qualifications
- High school diploma/GED required (college preferred)
- 1+ years customer service/call center experience
- Strong typing (40+ WPM) and computer literacy
- Exceptional verbal communication skills in English/Spanish
- Ability to work independently in fast-paced environment
- Weekend availability mandatory
- Basic CRM/Salesforce knowledge
- Background check/drug screen required