Job Description
Join our award-winning customer support team in Fresno! We're seeking passionate individuals to deliver exceptional service experiences. As a key member of our support family, you'll resolve inquiries with empathy and efficiency while building lasting customer relationships. Enjoy comprehensive training, performance bonuses, and clear advancement paths in a collaborative environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve billing, technical, and account-related issues with first-call resolution
- Document interactions accurately in CRM systems while maintaining HIPAA/GDPR compliance
- Collaborate with technical teams to escalate complex issues
- Meet/exceed KPIs for customer satisfaction (CSAT) and average handle time (AHT)
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in B2C/B2B environments
- Proficient with CRM platforms (Salesforce/Zendesk)
- Strong problem-solving abilities with conflict resolution skills
- Typing speed: 45+ WPM with 98% accuracy
- Flexible availability including evenings/weekends
- Spanish bilingual certification a major plus