Job Description
Join our award-winning customer support team in Jacksonville, FL! We're urgently hiring enthusiastic Customer Service Representatives with paid training to deliver exceptional experiences. This is your chance to launch a rewarding career with growth opportunities, competitive benefits, and a supportive culture. No experience required – we'll equip you with all the tools to succeed!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems while maintaining accuracy
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for resolution time and satisfaction
- Identify upsell opportunities to enhance customer relationships
- Participate in ongoing training to refine product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- Strong verbal/written communication skills
- Ability to multitask in fast-paced environments
- Proficiency with Microsoft Office and CRM software
- Customer-focused mindset with problem-solving aptitude
- Availability to work flexible shifts including weekends
- Basic typing speed of 40+ WPM