Job Description
Join CityConnect Communications, San Francisco's premier customer service provider! We're hosting a weekly pay hiring event for motivated individuals seeking stable careers in the heart of the Bay Area. Enjoy immediate benefits, competitive compensation, and a supportive team environment. No experience required – we provide comprehensive training to launch your career in call center excellence.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to enhance service delivery
- Adhere to company policies and regulatory compliance
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills in English
- Basic computer proficiency (typing 30+ WPM)
- Ability to work flexible shifts (evenings/weekends)
- Positive attitude and problem-solving mindset
- US work authorization and reliable transportation
- Pass background check and drug screening