Job Description
Join our award-winning customer support team in Nashville! We're urgently seeking motivated Call Center Agents to handle inbound/outbound calls for Fortune 500 clients. Enjoy competitive pay, comprehensive training, and opportunities for rapid advancement. Perfect for career changers and recent graduates – no experience required!
What We Offer:
- Immediate start with paid training
- Health/dental/vision benefits after 60 days
- Paid time off and 401(k) matching
- Performance-based bonuses
- Modern downtown workspace with free parking
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism
- Resolve customer inquiries using CRM systems
- Meet/exceed daily performance metrics (call volume, CSAT)
- Document interactions accurately in Salesforce
- Collaborate with team leads to improve processes
- Adhere to compliance protocols (HIPAA, PCI)
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- Strong verbal communication skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency (Windows, browsers)
- Customer service mindset with empathy
- Reliable transportation to downtown Nashville
- Flexible availability (weekends/evenings required)
- Pass background/drug screen checks