Job Description
Join our award-winning customer experience team in Jacksonville and make an immediate impact! Nexus Solutions Group is seeking passionate individuals to deliver exceptional service while launching your career in a dynamic, growth-oriented environment. Enjoy competitive pay, comprehensive benefits, and a supportive culture that values your development.
Our state-of-the-art downtown Jacksonville office offers modern amenities and flexible scheduling options. This is your opportunity to join a Fortune 500 partner company with a proven track record of promoting from within.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve complex billing and technical issues using proprietary CRM systems
- Collaborate with cross-functional teams to implement process improvements
- Maintain detailed documentation in compliance with SOX regulations
- Identify upsell opportunities for premium service packages
- Participate in weekly performance reviews and training workshops
Qualifications
- Minimum 1 year customer service experience in B2B environment
- Proficient with CRM platforms (Salesforce preferred)
- Exceptional written and verbal communication skills
- Ability to type 40+ WPM with 98% accuracy
- Proven problem-solving abilities with conflict resolution training
- High school diploma or equivalent required
- Flexible availability including evenings/weekends