Job Description
Who We Are
Apex Support Solutions is a dynamic and fast-growing company dedicated to providing top-tier support to our clients. We pride ourselves on our customer-centric culture and are looking for motivated individuals to join our team in Jacksonville, FL. We believe in investing in our employees and offer comprehensive paid training to ensure your success.
Job Summary
As a Customer Service Representative, you will be the face of our company, handling inbound and outbound communications to ensure our customers receive the best support experience possible. You will resolve inquiries, process orders, and maintain high levels of customer satisfaction in a fast-paced environment.
Why Choose Us?
- Competitive Pay: $18.00 - $24.00 per hour depending on experience.
- Paid Training: We cover the cost of training to get you certified and ready to work.
- Growth Opportunities: Clear career progression paths for dedicated employees.
- Flexible Scheduling: Options for full-time and part-time shifts.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy.
- Resolve customer complaints, issues, and questions in a timely and efficient manner.
- Process orders, returns, and exchanges accurately while verifying customer information.
- Document all customer interactions and transactions in our CRM database.
- Collaborate with internal teams to escalate complex issues and ensure resolution.
- Identify and suggest opportunities to improve the customer experience.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is preferred but not mandatory for the right candidate.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficient with computers and MS Office Suite (Excel, Outlook, etc.).
- Ability to work in a fast-paced environment and handle a high volume of calls.