Job Description
Join Our Team at Our Cleveland, OH Hiring Event!
We are currently holding an Urgent Hiring Event for motivated individuals to join our award-winning Customer Service team. If you are looking for a new opportunity with immediate availability, competitive pay, and a supportive environment, we want to meet you.
At Apex Talent Solutions, we pride ourselves on delivering exceptional service. As a Customer Service Representative, you will be the face of our brand, helping clients navigate their needs with patience and professionalism.
What We Offer:
- Competitive Pay: $18.00 - $22.00 per hour based on experience.
- Immediate Start: Onboarding available for qualified candidates at our hiring event.
- Benefits: Medical, dental, and vision insurance for full-time employees.
- Flexibility: Various shift options available including evenings and weekends.
Don't miss this chance to advance your career in customer service. Apply today at our Cleveland event!
Responsibilities
- Respond to high-volume inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve customer issues, complaints, and questions with a focus on empathy and problem-solving.
- Accurately process orders, returns, and account adjustments in the CRM system.
- Build rapport with customers to ensure high satisfaction and retention rates.
- Document all interactions and maintain up-to-date customer records.
- Collaborate with the support team to identify trends and improve service processes.
Qualifications
- High school diploma or GED required.
- Previous customer service or call center experience is preferred but not required for this event.
- Strong verbal communication and active listening skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work in a fast-paced environment while maintaining a professional demeanor.
- Must be available to work flexible hours, including weekends and holidays.