Job Description
Join our elite customer service team as a Night Shift Representative in Atlanta, GA! Enjoy the flexibility of remote work while delivering exceptional support to local clients. We offer competitive pay, comprehensive benefits, and a supportive virtual environment. If you're a night owl with a passion for problem-solving, this role is your perfect match.
Our ideal candidate thrives in remote settings, embraces Atlanta's vibrant culture, and seeks a stable career with growth opportunities. Night shift hours (11 PM - 7 AM) include a shift differential and flexible scheduling options.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat during night shifts
- Resolve billing, technical, and account issues using CRM systems
- Document interactions and maintain detailed case records in Salesforce
- Collaborate with Atlanta-based teams for complex escalations
- Meet/exceed KPIs for resolution time and customer satisfaction
- Provide after-hours support for Georgia-based clientele
- Participate in monthly virtual training sessions
Qualifications
- 1+ years customer service experience (remote preferred)
- Strong typing skills (40+ WPM) and multitasking ability
- Proficiency with CRM platforms (Salesforce/Zendesk)
- Reliable high-speed internet and quiet home office setup
- Ability to work independently during night hours (11 PM - 7 AM)
- Excellent communication skills with Southern US accent fluency
- High school diploma or equivalent required
- Previous night shift experience a plus