Job Description
Join our award-winning call center team in Columbus, OH! We're seeking motivated Night Shift Customer Service Representatives for immediate openings. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. Our hiring event features on-the-spot interviews and same-day offers for qualified candidates. Advance your career in a dynamic setting with growth opportunities and performance-based incentives.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members for seamless service delivery
- Adhere to compliance protocols and security standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Proficient with Windows OS and CRM software
- Ability to work independently in a fast-paced environment
- Flexible schedule availability (nights, weekends)
- Positive attitude with customer-first mindset