Job Description
Join our award-winning Kansas City call center team at KC Connect Solutions! We're hosting an exclusive hiring event for motivated individuals seeking dynamic careers in customer service. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. What's in it for you?
- Competitive hourly wage with performance bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Career advancement opportunities
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality, speed, CSAT)
- Collaborate with team members to improve processes
- Participate in ongoing training programs
- Uphold company policies and compliance standards
Qualifications
- High school diploma or equivalent (required)
- 1+ years customer service experience preferred
- Strong communication and active listening skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown KC location
- Availability to work flexible shifts (including weekends)