Job Description
Join our award-winning team at Global Solutions Inc. during our exclusive Customer Service Representative hiring event in San Antonio! We're seeking passionate individuals to deliver exceptional customer experiences while growing their careers in a dynamic, supportive environment. This full-time role offers comprehensive benefits, paid training, and advancement opportunities within our rapidly expanding organization.
As a valued member of our customer experience team, you'll be the voice of our brand, resolving inquiries with empathy and professionalism. Our San Antonio hub features state-of-the-art facilities, flexible scheduling options, and a collaborative culture that celebrates innovation and service excellence.
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism and efficiency
- Resolve product inquiries, billing questions, and service issues using CRM tools
- Document interactions and maintain accurate customer records in Salesforce
- Collaborate with technical support and billing teams to resolve complex cases
- Meet/exceed performance metrics including CSAT scores and resolution times
- Identify upsell opportunities and promote value-added services
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional communication and problem-solving abilities
- Ability to type 40+ WPM with strong computer navigation skills
- Flexibility to work rotating weekends and holidays
- Spanish bilingual skills highly desirable
- Positive attitude and resilience in fast-paced environments