Job Description
Join our dynamic team at Apex Solutions Group as a Customer Service Representative in Oklahoma City! We're seeking motivated individuals for immediate hire positions with comprehensive paid training included. This is your chance to launch a rewarding career in customer service with industry-leading benefits and growth opportunities.
As a valued member of our team, you'll provide exceptional support to our clients while enjoying:
- Competitive hourly pay plus performance bonuses
- Full benefits package (health, dental, vision)
- Paid training program with certification
- Career advancement pathways within the company
- Flexible scheduling options available
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues using established protocols and problem-solving skills
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet or exceed performance metrics for customer satisfaction and resolution times
- Participate in ongoing training to enhance product knowledge and service techniques
- Identify opportunities for process improvements and share feedback with supervisors
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience preferred
- Exceptional communication and active listening skills
- Strong problem-solving abilities and patience
- Proficiency with Microsoft Office and basic computer systems
- Ability to multitask in a fast-paced environment
- Positive attitude and commitment to customer satisfaction
- Must pass background check and drug screening