Job Description
Join our award-winning team at Global Connect Solutions during our exclusive Memphis Hiring Event! We're seeking dedicated Night Shift Call Center Specialists to deliver exceptional customer experiences while enjoying competitive pay, comprehensive benefits, and career growth opportunities. Work in our state-of-the-art facility with flexible scheduling and team-based incentives. No experience required – full training provided!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service processes
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication and active listening skills
- Ability to type 30+ WPM with high accuracy
- Comfortable working night shifts (10 PM - 6 AM)
- Basic computer proficiency and tech adaptability
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening