Job Description
Join our award-winning customer service team in Kansas City and make an immediate impact! We're seeking passionate individuals to deliver exceptional support experiences for our diverse client base. As a key member of our service hub, you'll enjoy competitive compensation, comprehensive benefits, and a dynamic work environment focused on growth and recognition. Immediate start positions available! Apply today and become part of our commitment to excellence.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to troubleshoot complex issues
- Meet/exceed performance metrics including CSAT and resolution targets
- Contribute to process improvement initiatives
- Support training and onboarding of new team members
Qualifications
- Minimum 1 year customer service experience in fast-paced environment
- Proficiency with CRM software and multitasking tools
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Ability to work flexible shifts including evenings/weekends
- High school diploma or equivalent (college preferred)
- Positive attitude with resilience under pressure