Job Description
Join Nexus Solutions Inc. at our exclusive Louisville hiring event for dynamic Customer Service Representatives! We're seeking passionate individuals to deliver exceptional support experiences. Enjoy competitive compensation, comprehensive training, and a vibrant team culture. Immediate openings available with benefits including health insurance, 401(k) matching, and career advancement opportunities. No experience required – we invest in your growth!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues using CRM systems and knowledge bases
- Document interactions in Salesforce with 100% accuracy
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Participate in continuous improvement initiatives
- Represent company values in all customer interactions
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Proficiency with Microsoft Office and CRM platforms
- Exceptional verbal/written communication skills
- Ability to work flexible shifts (evenings/weekends)
- Strong problem-solving and conflict resolution abilities
- Positive attitude with customer-first mindset
- Ability to pass background check and drug screen