Job Description
Join our award-winning customer service team in Louisville! We're seeking passionate individuals to deliver exceptional experiences while receiving comprehensive paid training. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a supportive environment. No prior experience required – we'll provide all the tools you need to succeed.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet/exceed performance metrics for quality and productivity
- Proactively identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent
- Strong written and verbal communication skills
- Ability to navigate multiple software systems simultaneously
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to downtown Louisville location
- Flexibility to work rotating weekends (1-2 days/month)