Job Description
Join Boston Connect Solutions' award-winning team as a Customer Service Representative! We're hiring motivated professionals for our downtown Boston call center with weekly paychecks and comprehensive paid training. Enjoy a supportive environment with career advancement opportunities, competitive benefits, and a dynamic team culture.
What We Offer:
- Weekly direct deposit pay
- 3 weeks of paid training
- Health/dental/vision benefits
- 401(k) with company match
- Paid time off
Responsibilities
- Handle inbound/outbound customer calls for Fortune 500 clients
- Resolve billing, technical, and account inquiries
- Document interactions in CRM systems with 99% accuracy
- Meet/exceed monthly performance metrics (CSAT, AHT)
- Collaborate with team leads on process improvements
- Participate in ongoing skills development sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Clear speaking voice and professional phone demeanor
- Ability to type 35+ WPM with high accuracy
- Strong problem-solving skills under pressure
- Availability for flexible shifts (including weekends)
- Pass background check and drug screening