Job Description
Are you a people person looking for a rewarding career in Memphis, TN? Apex Customer Solutions is seeking a dedicated and empathetic Customer Service Representative to join our growing team. We are proud to offer paid training to all new hires, ensuring you have the skills and confidence needed to succeed from day one.
In this role, you will serve as the first point of contact for our valued clients, resolving inquiries and providing exceptional support. We value reliability, clear communication, and a positive attitude. If you are ready to start a full-time career with growth potential, we want to hear from you.
Responsibilities
- Handle Inquiries: Respond to customer questions and concerns via phone, email, and live chat in a professional and timely manner.
- Problem Solving: Identify customer issues and provide accurate solutions or escalate complex problems to the appropriate supervisor.
- Documentation: Maintain accurate and up-to-date records of all customer interactions and transactions in our CRM system.
- Process Management: Assist in the efficient processing of orders, returns, and service requests while adhering to company policies.
- Customer Retention: Build rapport with customers to foster loyalty and encourage repeat business.
- Team Collaboration: Work closely with team leads and other departments to ensure a seamless customer experience.
Qualifications
- Education: High school diploma or GED equivalent required.
- Experience: Previous customer service experience is a plus, but we offer paid training for candidates with a strong desire to learn.
- Skills: Excellent verbal and written communication skills; strong typing speed (40+ WPM).
- Attitude: Professional demeanor, patient, and empathetic nature.
- Availability: Must be available for full-time shifts, including some weekends and holidays as needed.
- Computer Literacy: Basic proficiency with computer applications and CRM software.