Job Description
Join Philly Connect Support Services and become the voice of our clients! We're hosting a hiring event for passionate individuals to deliver exceptional chat support to Philadelphia-based customers. This part-time role offers flexible hours and the chance to build your customer service career in a dynamic environment. Our team thrives on empathy, efficiency, and local pride—come grow with us!
Responsibilities
- Respond to customer inquiries via real-time chat with accuracy and professionalism
- Resolve technical issues, billing questions, and product concerns
- Document interactions in CRM systems while maintaining data confidentiality
- Collaborate with team members to escalate complex cases effectively
- Meet performance metrics for response time and customer satisfaction
- Continuously update knowledge base for product/service information
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 30 WPM typing speed with strong written communication skills
- Experience in customer service or technical support (chat preferred)
- Proficiency with CRM software and multitasking tools
- Ability to work evenings/weekends (part-time schedule available)
- Resilience under pressure and problem-solving aptitude
- Local Philadelphia residency preferred