Job Description
Join our dynamic team at Global Connect Solutions for an exclusive hiring event in Miami! We're seeking passionate Customer Service Representatives to deliver exceptional experiences to our diverse clientele. Enjoy competitive compensation, comprehensive benefits, and a vibrant workplace culture. On-the-spot interviews available!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions using CRM systems with precision
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed key performance metrics (CSAT, FCR, AHT)
- Identify upsell opportunities to enhance customer loyalty
- Participate in ongoing product and process training
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce, Zendesk)
- Fluent English/Spanish bilingual skills required
- Exceptional communication and conflict resolution abilities
- Strong typing skills (40+ WPM) and computer literacy
- Ability to work flexible shifts including weekends
- Positive attitude with problem-solving mindset