Job Description
Are you a people-person with a passion for problem-solving? We are seeking a dedicated Customer Service Representative to join our thriving team in Minneapolis, MN. In this full-time role, you will play a crucial part in enhancing our clients' experiences through exceptional communication and support.
Don't worry if you lack experience—we offer comprehensive paid training to get you up to speed quickly. If you are looking for a stable career with growth opportunities and a supportive environment, we want to hear from you.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and live chat with a focus on accuracy and empathy.
- Resolve complex customer issues by investigating problems and providing effective, sustainable solutions.
- Accurately document all customer interactions and account information in our CRM system.
- Assist in the onboarding process for new clients and provide product demonstrations as needed.
- Collaborate with internal teams to escalate issues that require specialized attention.
- Maintain a deep knowledge of our products and services to provide accurate information.
Qualifications
- High School Diploma or GED equivalent required.
- Strong verbal and written communication skills with a professional demeanor.
- Ability to multi-task effectively in a fast-paced, remote or hybrid work environment.
- Proficient computer skills, including typing speed of 35+ WPM.
- Previous customer service experience is a plus, but paid training is provided for the right candidate.
- Must be available to work full-time hours, including weekends and holidays as needed.