Job Description
Join our award-winning customer service team in Nashville, TN! We're seeking passionate individuals to deliver exceptional experiences and drive customer loyalty. Enjoy a modern workspace, comprehensive benefits, and career growth opportunities in one of America's most vibrant cities.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and refunds accurately using CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Document interactions and maintain detailed case records
- Identify upsell opportunities to enhance customer value
- Meet/exceed monthly performance KPIs
- Participate in ongoing product training
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficient in CRM platforms (Salesforce/Zendesk)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities under pressure
- Available to work evenings/weekends as needed
- Valid Tennessee driver's license (if required for field visits)
- Ability to type 40+ WPM