Job Description
Join our award-winning customer support team in the heart of New Orleans! We're seeking passionate Customer Service Representatives to deliver exceptional experiences to our clients. This is your chance to launch or accelerate your career in a dynamic, supportive environment with immediate start opportunities. Enjoy competitive compensation, comprehensive benefits, and a vibrant workplace culture.
At Delta Support Solutions, we value our team members as much as our customers. You'll receive paid training, career advancement pathways, and the chance to make a real impact. If you're a natural problem-solver with a customer-first mindset, apply today and start your journey with us!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in our CRM system while maintaining data integrity
- Collaborate with technical teams to resolve complex issues beyond your scope
- Meet or exceed performance metrics including CSAT, FCR, and AHT targets
- Identify opportunities to improve customer experiences and share actionable feedback
- Stay updated on product knowledge and service protocols through continuous training
Qualifications
- Minimum 1 year of customer service or call center experience
- Exceptional verbal/written communication skills in English
- Proficient in typing (40+ WPM) with strong computer navigation abilities
- Ability to remain calm under pressure while handling escalated situations
- High school diploma or equivalent; college degree preferred
- Experience with Zendesk, Salesforce, or similar CRM platforms
- Valid authorization to work in the United States