Job Description
Join our award-winning customer service team in San Jose! We're seeking dedicated night shift professionals to deliver exceptional support during critical hours. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. On-the-spot interviews available at our upcoming hiring event! Apply today to start your rewarding career journey.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Maintain high CSAT scores and SLA compliance
- Participate in ongoing training programs
Qualifications
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Ability to work independently during night shifts (10 PM - 6 AM)
- Proficient with CRM software and multitasking tools
- Strong problem-solving abilities
- High school diploma or equivalent