Job Description
Join our award-winning customer service team in Mesa, AZ! We're seeking dedicated night shift representatives to deliver exceptional support while enjoying competitive pay and comprehensive paid training. This role offers stability, growth opportunities, and a supportive team environment. Perfect for night owls seeking meaningful work-life balance with premium compensation.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for quality and speed
- Collaborate with team leads to improve service protocols
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong typing skills (40+ WPM)
- Proficiency with CRM software (e.g., Salesforce)
- Exceptional problem-solving abilities
- Availability for 4-5 night shifts weekly
- Positive attitude under pressure