Job Description
Join Atlanta Connect Solutions as a Night Shift Customer Service Representative and become the voice of excellence for our clients! We're seeking dedicated professionals to deliver exceptional support during our peak evening hours. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment. Immediate start available for qualified candidates ready to make an impact in Atlanta's thriving service industry.
Why Join Us?
- Competitive hourly rate + performance bonuses
- Comprehensive health benefits package
- Clear career advancement pathways
- Modern downtown Atlanta workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team leads to improve service processes
- Participate in ongoing training programs
- Maintain positive brand representation at all times
Qualifications
- 1+ years customer service experience required
- High school diploma or equivalent (college preferred)
- Strong problem-solving and communication skills
- Ability to work independently in a fast-paced environment
- Proficient with CRM software and MS Office Suite
- Flexibility to work nights (10 PM - 6 AM)
- Passion for delivering exceptional customer experiences
- Ability to pass background check and drug screen