Job Description
Join our award-winning customer service team as a Night Shift Representative! We're seeking dedicated professionals to deliver exceptional support during overnight hours. Enjoy comprehensive paid training, career advancement opportunities, and a supportive team environment. Our Philadelphia-based operation offers competitive compensation and benefits, including health insurance and retirement plans. If you're a night owl with a passion for helping others, this is your chance to grow with a leader in customer experience.
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with empathy and professionalism
- Resolve billing inquiries, product issues, and service disruptions efficiently
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with day shift teams to ensure seamless customer handoffs
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Exceptional verbal/written communication skills
- Ability to work independently during overnight hours (11 PM - 7 AM)
- Proficient with Microsoft Office and CRM software
- Strong problem-solving abilities and patience under pressure
- Must pass background check and drug screening