Job Description
Join our dynamic team at Nexus Solutions Group as a Night Shift Customer Service Representative! We're seeking empathetic and driven professionals to deliver exceptional support during our evening hours. This role offers competitive pay, comprehensive benefits, and immediate start for qualified candidates. Enjoy a supportive environment with career growth opportunities in Raleigh's thriving business district.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex issues using CRM tools and established protocols
- Document interactions accurately in Salesforce while maintaining compliance standards
- Collaborate with cross-functional teams to escalate unresolved issues
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
- Support team initiatives to improve service quality
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficient with CRM systems (Salesforce preferred)
- Exceptional communication skills with neutral accent
- Ability to work independently during night shift (11 PM - 7 AM)
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving and conflict resolution abilities
- Comfortable with multitasking in fast-paced settings
- Valid NC driver's license if local travel required