Job Description
Launch Your Career with Paid Training!
Join Global Solutions Inc. as a Night Shift Customer Service Representative and gain valuable skills through our comprehensive paid training program. We're hiring for our Minneapolis, MN location with opportunities in Texas too! Enjoy competitive pay, career advancement, and a supportive team environment. No experience needed – we provide everything you need to succeed.
Why Apply?
• Paid training (4 weeks)
• Night shift differential ($2/hour extra)
• Health benefits after 90 days
• Career growth opportunities
• Flexible scheduling options
Responsibilities
- Handle inbound/outbound customer calls and emails with professionalism
- Resolve customer inquiries, complaints, and billing issues
- Document interactions in CRM systems with accuracy
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to company policies and security protocols
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and problem-solving skills
- Ability to work independently in a fast-paced environment
- Basic computer proficiency (typing 30+ WPM)
- Flexibility to work evenings (10 PM - 6 AM)
- Customer service experience preferred (not required)
- Positive attitude and team-oriented mindset