Job Description
Join our award-winning team as a Customer Service Representative in Fresno, CA! We're seeking dedicated night shift professionals to deliver exceptional support to our diverse client base. This immediate-start opportunity offers competitive pay, comprehensive training, and a supportive work environment. If you thrive in fast-paced settings and excel at problem-solving, apply today to launch your career with us!
Responsibilities
- Handle inbound/outbound calls, emails, and live chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data quality
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics including resolution time and customer satisfaction
- Contribute to process improvements and knowledge base updates
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or call center experience
- Exceptional verbal/written communication skills in English
- Proficient with CRM software and Microsoft Office Suite
- Strong problem-solving abilities and conflict resolution skills
- Ability to work independently during night shift (11 PM - 7 AM)
- Typing speed of 40+ WPM with high accuracy