Job Description
Join our dynamic team as a Local Customer Service Representative and become the face of our brand! We're hosting an exclusive hiring event for motivated individuals ready to deliver exceptional support on weekends. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth is prioritized. This role is perfect for detail-oriented communicators who thrive in fast-paced settings. Apply today to start your rewarding career journey!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and service issues using CRM software
- Document interactions accurately in customer databases
- Collaborate with teams to escalate complex cases and ensure resolution
- Meet/exceed performance metrics for call quality and resolution time
- Contribute to process improvements for weekend operations
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to work flexible weekends (Sat/Sun)
- Problem-solving mindset with attention to detail
- Bilingual (English/Spanish) a plus