Job Description
Join our award-winning customer service team at GlobalConnect Solutions! We're seeking dedicated Night Shift Customer Service Representatives to deliver exceptional support to our diverse clientele. This immediate-start opportunity offers competitive pay, comprehensive training, and a supportive remote work environment. If you thrive in fast-paced settings and excel at resolving customer inquiries, this role is your gateway to professional growth.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and account-related issues using CRM tools
- Document interactions accurately in Salesforce and maintain case logs
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in ongoing training on products and service protocols
Qualifications
- Minimum 1 year customer service experience in high-volume environments
- Exceptional verbal/written communication skills in English
- Proficiency with CRM platforms (Salesforce preferred)
- Ability to multitask and manage competing priorities
- Strong problem-solving and conflict resolution abilities
- Reliable internet connection for remote work
- Flexibility to work overnight shifts (10 PM - 6 AM)