Job Description
Join our award-winning team as a Night Shift Customer Service Representative in sunny Long Beach, CA! We're seeking empathetic professionals to deliver exceptional support during evening hours. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture. Perfect for night owls seeking stability and growth in the heart of Southern California.
Responsibilities
- Handle inbound/outbound calls and digital inquiries with professionalism
- Resolve customer issues efficiently using CRM systems
- Document interactions and maintain accurate records
- Collaborate with cross-functional teams for complex escalations
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience
- Proficiency with Zendesk/Salesforce or similar CRM
- Exceptional communication and problem-solving skills
- Ability to work independently during night shifts
- Spanish bilingual certification a plus
- Pass background check and drug screening