Job Description
Join our elite customer service team and become the voice of excellence! We're seeking dedicated night shift professionals to deliver exceptional support to our valued clients. This is your opportunity to thrive in a dynamic, fast-paced environment with competitive compensation and career advancement paths. Our Memphis-based operations offer state-of-the-art facilities and a supportive culture that celebrates achievements. Immediate openings available! Apply now to secure your spot at our upcoming hiring event.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and product issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with cross-functional teams to resolve complex customer escalations
- Meet/exceed performance metrics including CSAT, AHT, and FCR targets
- Proactively identify opportunities to improve customer experience workflows
- Participate in ongoing training to master product updates and service protocols
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in call center or support environment
- Proficiency with CRM platforms (Salesforce) and MS Office suite
- Exceptional communication skills with clear articulation in English
- Strong problem-solving abilities and emotional intelligence
- Flexibility to work nights (11 PM - 7 AM) including weekends
- Ability to multitask in high-pressure situations while maintaining composure
- Valid Tennessee driver's license for occasional site visits