Job Description
Join our award-winning customer service team in Philadelphia! We're seeking dedicated night shift professionals to deliver exceptional support while our clients sleep. Enjoy comprehensive paid training, flexible scheduling, and career advancement opportunities in a dynamic, tech-forward environment.
Why GlobalConnect?
- Industry-leading compensation with performance bonuses
- 100% paid training program
- Comprehensive health benefits and retirement plans
- Modern remote-hybrid work options
- Clear path to team leadership roles
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and billing adjustments efficiently
- Document all interactions using Salesforce CRM
- Collaborate with technical teams for complex issue escalation
- Maintain product knowledge through ongoing training modules
- Meet/exceed KPIs for resolution time and first-contact resolution
- Support weekend rotation coverage as needed
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional communication and problem-solving skills
- Ability to type 40+ WPM with high accuracy
- Proficiency in Microsoft Office and CRM systems
- Availability for 12-hour night shifts (7 PM - 7 AM)
- US work authorization and clean background check