Job Description
Join our award-winning team as a Customer Service Representative in the heart of New York City! We're seeking passionate individuals for immediate hire positions with comprehensive paid training programs. No prior experience required – we'll equip you with the tools to succeed in a dynamic, fast-paced environment.
At Apex Solutions Group, we value growth and development. As a CSR, you'll gain expertise in conflict resolution, CRM systems, and client relationship management while enjoying competitive compensation and advancement opportunities. Our modern Manhattan office offers collaborative spaces and a supportive culture focused on excellence.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve billing issues, product questions, and service complaints
- Document interactions and update customer information in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Maintain performance metrics for resolution times and customer satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal/written communication skills
- Ability to navigate multiple software systems simultaneously
- Proven problem-solving and conflict resolution abilities
- Strong typing proficiency (40+ WPM)
- Positive attitude and resilience under pressure
- Must pass background check and drug screening