Job Description
Join our dynamic team as a Local Customer Service Representative in Richmond, VA! We're seeking passionate individuals to deliver exceptional support to our Virginia-based clients. No experience? No problem! We provide comprehensive paid training to equip you with the skills for success. Enjoy competitive pay, career growth opportunities, and a supportive work environment in your local community. Apply today and start your rewarding career with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently and maintain high satisfaction scores
- Process orders, returns, and service requests accurately
- Update customer records and document interactions in CRM systems
- Collaborate with team members to resolve complex customer concerns
- Adhere to company policies and service standards
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and interpersonal skills
- Basic computer proficiency and typing ability
- Customer service orientation with problem-solving mindset
- Ability to work flexible shifts (including weekends)
- Reliable transportation to our Richmond office
- No prior experience required - training provided
- Positive attitude and team player mentality