Job Description
Join our dynamic customer service team as a Night Shift Representative at Oakland Customer Solutions! We're seeking dedicated professionals to deliver exceptional support during evening hours. Enjoy comprehensive paid training, a supportive work environment, and competitive compensation. Perfect for night owls looking to build a rewarding career in customer experience with zero prior experience required. Apply today and start your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and account-related issues using proprietary CRM systems
- Document interactions accurately in customer databases for quality assurance
- Collaborate with team members to escalate complex cases and maintain service standards
- Meet/exceed performance metrics including call handling time and customer satisfaction scores
- Participate in ongoing training programs to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or call center experience
- Strong typing skills (40+ WPM) and basic computer proficiency
- Exceptional verbal communication and active listening abilities
- Ability to multitask in fast-paced night shift environment
- Flexibility to work rotating weekends and holidays
- Positive attitude with problem-solving mindset