Job Description
We are currently seeking a motivated and empathetic Customer Service Representative to join our high-performing team in Atlanta, GA. In this pivotal role, you will be the voice of our brand, providing exceptional support to clients and ensuring their needs are met with precision and care.
About the Role:
- Support our growing client base, including a significant portfolio in the Florida region.
- Work a stable Night Shift schedule (e.g., 6:00 PM - 2:00 AM).
- Enjoy comprehensive Paid Training designed to set you up for immediate success.
We are looking for individuals who are eager to learn, reliable, and ready to make a difference in the lives of our customers.
Responsibilities
- Manage a high volume of inbound and outbound customer calls with a focus on retention and satisfaction.
- Assist customers with account inquiries, billing issues, and product troubleshooting.
- Document all interactions accurately and efficiently within our CRM software.
- Resolve customer complaints and escalations in a calm, professional manner.
- Collaborate with cross-functional teams to ensure comprehensive issue resolution.
- Adhere to all call scripts and quality assurance standards to maintain brand consistency.
Qualifications
- High School Diploma or GED required.
- Previous customer service or call center experience is preferred but not required (we train!).
- Basic computer proficiency and typing skills (40+ WPM).
- Strong verbal communication and active listening skills.
- Ability to work flexible night shift hours.
- Self-motivated with a strong desire to learn new systems and processes.