Job Description
Are you a people person looking for a rewarding career with competitive pay and a great work-life balance?
Horizon Support Group is hosting a Hiring Event for Night Shift Customer Service Representatives in Columbus, Ohio. Join our dynamic team and help our clients exceed customer expectations while enjoying the flexibility of evening hours.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Shift Flexibility: Full-time evening schedules available immediately.
- Modern Facilities: State-of-the-art call center with onsite amenities.
- Benefits Package: Medical, dental, and vision insurance after 60 days.
- Professional Growth: Clear pathways for advancement and career development.
What You Will Do:
- Answer inbound customer inquiries via phone, email, and chat with a focus on empathy and accuracy.
- Resolve complex customer issues and escalate tickets when necessary to ensure a positive resolution.
- Document all customer interactions accurately in the CRM system.
- Assist customers with product information, account management, and troubleshooting.
- Adhere to all company policies, procedures, and quality standards.
Responsibilities
- Answer inbound customer inquiries via phone, email, and chat with a focus on empathy and accuracy.
- Resolve complex customer issues and escalate tickets when necessary to ensure a positive resolution.
- Document all customer interactions accurately in the CRM system.
- Assist customers with product information, account management, and troubleshooting.
- Adhere to all company policies, procedures, and quality standards.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service, call centers, or retail preferred.
- Strong verbal communication and active listening skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Must be available to work night shifts (various schedules).